Interpersonal and Written Communication Skills
It is important to recognize not just written and verbal communication but non-verbal cues as well, such as tone of voice, gestures, and facial expressions. Additionally, the demand for multilingual assistants is high, especially in regions where it is common to speak more than one language.
This is a no-brainer. Employers expect administrative assistants to maintain the integrity of sensitive information in the workplace. A survey by CareerBuilder revealed that 53% of support workers overheard confidential information and 11% stumbled upon information that can get another employee fired. Gossiping and spreading rumors is a sure way to get fired, especially if shared on social media.
What happens if you encounter unethical information? It is important to exercise judgment when encountering such a discovery. Some companies have guidelines such as the University of North Texas, which prohibits retaliation against individuals who report harassment, discrimination, or sexual violence.
Digital Technology Skills
Effective time management, organizational skills, and prioritizing are sure ingredients for improving office efficiency. Administrative assistants should aim to perform as seamlessly as possible. “Time is money” after all, so punctuality and accuracy will provide productivity and improve performance.
It is typical for most secretaries to undergo short-term training once they begin. However if you can research and master jargons, researching processes, and staying updated on trade news it shows initative and may save an employer’s time from having to explain so many details. While not required, administrative professionals can work towards getting certification from the International Association of Administrative Professionals. Healthcare and legal administrative assistants may need to seek specialized training and experience to effectively operate in the field.
Administrative Assistant Jobs: What Changes Mean for You. (n.d.). Retrieved July 14, 2016, from https://www.roberthalf.com/officeteam/employers/hiring-and-management-advice/recruitment/how-administrative-assistant-jobs-have-changed-and-what-it-means-for-you
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2016-17 Edition, Secretaries and Administrative Assistants,
on the Internet at http://www.bls.gov/ooh/office-and-administrative-support/secretaries-and-administrative-assistants.htm (visited August 23, 2016).
King, D. (n.d.). Four Principles of Interpersonal Communication. Retrieved August 24, 2016, from http://www.pstcc.edu/facstaff/dking/interpr.htm
Lorenz, M. (2015, February 26). Majority of Support Staff Workers Have Overheard Confidential Conversations at Work, New CareerBuilder Survey Finds. Retrieved August 24, 2016, from http://www.careerbuilder.com/share/aboutus/pressreleasesdetail.aspx?sd=2%2F26%2F2015&id=pr870&ed=12%2F31%2F2015